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Contact Us
We’d love to hear from you! Our team is here to help, and you’re always welcome to reach out.
Got Any Questions?
Please fill out the below form for all queries prior to delivery or whilst you are considering a purchase – including product information, booking a design consultation appointment or delivery updates.
FAQs
How long will it take to receive my order?
The estimated arrival time is displayed below the “Add to cart” button on each product page. Once your item arrives at our warehouse, we’ll arrange your delivery and send tracking details. For Melbourne customers, we offer same-day delivery upon arrival.
Do you have stock available? Can I request express shipping?
Most of our products are made to order. You can check the estimated arrival time below the “Add to cart” button on each product page. Unfortunately, we’re unable to offer express shipping as the products follow a scheduled production and shipping timeline. Thanks for your understanding!
Can I view the sofa or fabric colours in person?
We don’t have a public showroom or warehouse visit option at this time—sorry for the inconvenience! However, you can view real customer photos and styling inspiration on our Instagram page @portasofa. If you’d like to know more about colours or textures, feel free to reach out via DM or email.
Can I buy a sofa cover separately? Are there any in stock?
Yes — you can order extra covers directly from our website here:
Once we receive your order, we’ll arrange production as soon as possible. As the covers are made to order, the estimated timeframe is 4–5 weeks. We’ll deliver it to you right after it arrives at our warehouse.
Do you have real customer photos or reviews I can see?
Yes! We regularly post customer feedback, in-home photos, and styling ideas on our Instagram page @portasofa. It’s a great way to visualise how the colours and styles look in real spaces. Feel free to reach out if you’d like us to send you specific examples.